Librarianship Reference

Reference as listening: 5 exercices to listen better

Olivier Charbonneau 2011-10-20

Julian Treasure presented 5 ways to listen better at TED – the always entertaining and smart talks about ways to change the world. I thought it added some insight about how to provide for a better reference service :

[ted id=1200]

Ce contenu a été mis à jour le 2011-10-20 à 12:38 pm.