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Concordia University Librarianship

Some thoughts for redesigning a library reference desk

We are undergoing a library redesign project and here are some brainstormed ideas of how I would create an information experience at a modern university library:

1. Would it be desirable to have a prominent desk greeting users as soon as they enter the library, or a more open space (with a smaller desk) that would allow users to get acquainted with their environment?
Desks create a barrier between the patron and us. Why not an open space, with a few bar-height round tables with stools, carpeting (or different flooring) to indicate that this space is special. This space could be directly in front of the entrance, the first thing students see when they come in.
Other spaces could be designed close at had, like a more private “cabinet’ type with table, chairs and connectivity tools (chargers, plugs, etc.) In all cases, the consultation space should be open – ne distance between users and staff.

2. What kind of furniture would you like to see in the new space?
Round tables. Same chairs for patrons and staff. High tables and stools for quick discussion. Closed cabinet for longer issues.

3. What type of equipment / tools / technology should be available?
Internet. Multiple surface technologies – Wired PC with many screens facing in various directions. Tablets. Paper and pencils also – they are mysteriously portable, stable and useful when available. Other paper technology: Stapler, stapler-remover, hole punch, high-capacity printer. Electricity plugs. CD Burner. USB connectors easily available. 3D printers…. maybe even a few reference books still. Expresso machine (the kind that makes coffee).

4. Should there be many levels of service spaces available (i.e. information, reference, technical assistance, etc.), and if so, how would you envision the furniture / technology available for each?
Remember, users do not care what “category” their question falls under. They will keep asking if they feel their interlocutor is competent. So, this question is biased towards our conception of their need (which, I will argue without further discussion, is wrong).
Time is the only factor useful to distinguish between the “types” of questions. So, there are long interactions and short interactions. Short ones require an open, standing-up level, space, with high round tables and longer interactions require more comfortable, intimate, space. Round tables and same chairs for patrons and staff speak to an open, collaborative, collegial service.

5. Any other comments on how you would envision the space (or anything else you’d like to comment on)?
Yes. The name we give to the service is everything. I hate long complex concept driven names. I like short, evocative names. So, I would call the RefTechInfo desk the “ASK” area and the circulation desk the “GET” area. This draws from the FTP (file transfer protocol) whereby you define system functions with simple 3-letter words. Would help with branding and directing students to the proper area.
Stop using the word “desk” – a desk is where you sit and work. We interact with patrons, so we need a new way to explain the space… I suggest “area” as a better term, there could be others.

Gamification Information literacy

Gaming in libraries, a special issue of Library Trends

The Spring 2013 issue of Library Trends deals with gaming in libraries (v. 61, n. 4), public, academic or otherwise. The editor of this special issue presents it in light of his recent book:

In my book, Everyone Plays at the Library: Creating Great Gaming Experiences for All Ages (2010), I created a model for the library gaming experience that brings together players, the game world, spectators, and library staff and explores how each interacts with the others. On the basis of this model, I developed a set of five Game Experience Archetypes that provides the organizational structure for the book and a basis for librarians to assess the usefulness of games of all types in meeting the goals of their libraries. Librarians looking to create a gaming experience can start by selecting an archetype based on their goals and then choose games that will bring about that game experience. This ensures that the chosen games meet the goals of the gaming program and fit into the mission of the library.
Each of the five archetypes—Social, Narrative, Action, Knowledge, and Strategy (SNAKS)—focuses on a different area of this model. Specific game titles can fit with more than one archetype, so librarians seeking to use games to meet different needs for different audiences should select games that span a variety of archetypes. Social game experiences are those that focus on facilitating social interactions among players; they are useful when a library uses games to forge connections between different groups of patrons. Narrative game experiences are those that immerse players in a story and can be useful for libraries wanting to connect games to literacy. Action game experiences reward physical skill, either with the use of a digital game controller or the manipulation of something in the physical world, and can create a lively game experience that generates excitement in players and spectators. Knowledge game experiences are focused on the knowledge that players bring to the game table and are a good match for libraries meeting educational goals. Strategy game experiences emphasize the decision-making processes that challenge players; these game sessions [End Page 752] tend to be quiet and create opportunities for players to engage with a few others at a deep level.
The goal of this special issue is to take a close look at different library gaming programs. Authors who wrote for the issue were challenged to explore the impact of gaming programs in their libraries. In each of the articles, the author presents a different way of bringing gaming into the library and then explores the impact of these library gaming programs.

Of particular interest for academic libraries is this article:

Brawling in the Library: Gaming Programs for Impactful Outreach and Instruction at an Academic Library
pp. 802-813 | DOI: 10.1353/lib.2013.0016
Angela M. Vanden Elzen, Jacob Roush

Concordia University Open access

3D printing in Libraries & welcome Mike Groenendyk!

Mike Groenendyk at DAL I just learned that Mike Groenendyk is joining Concordia University Libraries as a fellow business librarian. Michael comes to us from Dalhousie University Libraries, where he’s had quite a bit of impact !

In my lazy-yet-mysteriously-efficient-googling, I’ve stumbled on this really interesting project to bring 3D printing to the DAL Libraries, funded by CARL. Watch a YouTube video of a joint presentation at the Access 2012 conference:
[youtube=http://www.youtube.com/watch?v=hWqdQZ1FowY&w=560&h=315]

Also if interest is this video from PBSoffbook on 3D printing:
[youtube=http://www.youtube.com/watch?v=X5AZzOw7FwA&w=560&h=315]

My favorite use of 3D printing so far? Making the characters of the stop-motion animation film ParaNorman. That and a harmonica. Harmonicas are cool.

Also of interest is this thread from the blog at MakerBot on 3D printing in Libraries.

Makers By Cory Doctorow If you want to read up on the potential of 3D printing, I highly recommend a novel by Cory Doctorow called Makers, available in print or free download. I devoured it during my summer vacation and it really speaks to the potential of this technology. The protagonists are two hacker/artists and they meander through a seemingly probably web of open communities, fans, fellow hackers and corporations spanning the evil/good axis. I personally thought that there was just a tad too much romantic melodrama, but in the end it was pale in comparison with Cory’s vision about 3D printing.

Open access Open education Research

And my new RSS reader is… Feedly

Google Reader is dead. Long live Google Reader. I’ve presented on RSS feeds before on this blog, but now I have a new feed aggregator. See also a presentation I held, in French, on blogging as a doctoral student (slides here).

After much investigation, I have settled on Feedly to manage my daily information feeds. I like the interface and the multi-platform support. I tried the Old Reader and NetVibes but the former was too slow when switching categories on my phone and the latter, I just could not get used to the interface.

Guidelines - recommendations Universities

The more things change…

I liked this interesting take on undergraduate tacit knowledge from this experienced librarian in the Chronicle of Higher Education. Some key take-back points:

Journals and magazines are published as ongoing series. For those of us who remember print, articles are bundled into issues, issues into volumes, and every year more articles are published in these bundles. If every article you ever read was found online, the relationship of articles to a particular journal published in a particular year is not at all obvious.
News is different than opinion. I’m so ancient I grew up with newspapers printed on newsprint, delivered to your doorstep every morning and afternoon. (Hard to believe, but even small cities typically had two major newspapers dividing the day.) One thing that is immediately obvious from the layout of a printed newspaper is that news and opinion are different categories. One could argue that news is strongly influenced by reporters’ opinions or the orientation of the publication, but when it comes to making choices about what information to use and how to use it, the distinction between reporting and opining matters. That distinctiveness is much harder to recognize online.
Read more: Inside Higher Ed

Source: http://www.flickr.com/photos/marinal/8291381232/sizes/o/in/photostream/

Source: http://www.flickr.com/photos/marinal/8291381232/sizes/o/in/photostream/


It reminded me of and linked to the Beloit College Mindset List, sumarizing what new undergraduates have experienced in their lifetime… an important read for everyone deling with “kids” these days!